Repair shop management · Ticketing system
STAEL
STAEL is a home appliance repair shop that tracked its units on paper and from memory: nobody knew for sure which appliances were waiting for inspection, which were ready or how much each customer had been charged. We built a system that follows each unit's real path, from the front desk to the workshop and from the workshop to pickup, with a ticket number that goes with it from start to finish and a service order with a written warranty for the customer.
A login for everyone
Nobody has to remember an email: each person picks their profile and types their password. Front desk, technician and admin use the same tool, each for their own job.
- Three profiles: front desk, technician and admin.
- The session stays active on reload, no logging in over and over.
- Works the same on a computer, tablet or phone.
From front desk to workshop, paper-free
When a customer drops off a unit, the front desk registers it in seconds and the system assigns a sequential ticket number. From that moment, the unit shows up on the technician's list.
- Registration with customer, phone, type of appliance and the reported issue.
- The system checks that nothing is missing and that the phone number is valid.
- The technician sees every pending unit, from newest to oldest.
- For each unit, the technician logs a diagnosis and marks it as repaired or not repairable.
Pickup, in a single step
When a unit is ready, the fix and the price are entered, and a single button takes care of everything else.
- The unit is marked as delivered, with a delivery date and warranty end date.
- WhatsApp opens with the message to the customer already written: their unit, ticket number, cost and warranty.
- A branded PDF service order downloads, with the warranty in writing.
The whole shop, in one table
An overview of every unit that has gone through the shop, to find any order in seconds.
- Filter by status: received, in review, repaired, not repairable or delivered.
- Search by customer name or ticket number.
- Download the service order again for any delivered unit.
- Each status has its own color, the same on every screen, to read it at a glance.
What you see, as the owner
A home dashboard with the shop's pulse: how many units are in progress, how many warranties have been issued and how many units have been handled in total, plus a breakdown by status and the latest units that came in.
| For your customers | For your team | For you |
|---|---|---|
| A ticket number for their unit from the front desk | Every unit on its list, paper-free | All active work at a glance |
| A WhatsApp message when it's ready | Diagnosis and pickup in a few clicks | History of every order and every charge |
| A service order with a written warranty | Everyone has their own login | A shop that looks professional |
We build the software your business needs to stop losing time on operations, so you can focus on growing.
Want something like this for your business?
Tell us how you work today and what takes up most of your time. We'll tell you what can be built and what it would cost, no strings attached.